Chelsea Tieken
Business Strategy and Planning Director, TPRM Strategy and Initiatives, USAA
1:20 pm - 2:10 pm
OFFSHORING RISK AND RESILIENCE: FROM COST ARBITRAGE TO RESILIENCE BY DESIGN
Efficient on paper. Fragile under pressure.
- The promise versus the proof
- The risks that didn't make the deck
- Offshoring in the age of AI
- AI as disruptor and dependency
- From capacity to resilience