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Day One | November 3 Day Two | November 4

Day One | November 3

Here is the latest edition of the agenda. As we approach the event, we will be adding speakers and sessions to enhance your experience. To stay informed, please register your interest

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8:00
Breakfast and Networking
8:50
Chair’s Opening Remarks
9:00
Keynote -The state of operational risk 2026
Examining the forces reshaping operational risk management across financial services
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Key topics

  • Assessing how technology, AI, cyber threats, and operational resilience are transforming risk exposure
  • Understanding emerging supervisory priorities and industry expectations
  • Evaluating the impact of increasing interconnectedness, concentration risk, and dependency across operational ecosystems
  • Identifying the capabilities and operating models required to manage the next generation of operational risk

Shirley Jiang,Managing Director & Chief Operational Risk Officer,Bank of China USA

9:35
Industry insights and emerging operational risk priorities
Understanding how operational risk priorities and threat landscapes are evolving across the industry
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Key topics

  • Identifying the most significant operational risk shifts impacting firms today
  • Comparing how organisations are restructuring risk, cyber, resilience, and technology functions
  • Evolving expectations around operational risk ownership and accountability
  • Assessing where firms are investing in tooling and governance transformation

Prasad Kodali,MD, Head of Non-financial Risk Management,SMBC

10:10
Cyber risk as an enterprise risk driver – Panel Discussion
Embedding cyber risk into enterprise-wide operational risk and resilience frameworks
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Key topics

  • Strengthening coordination between cyber, operational risk, resilience, and technology teams
  • Evaluating organisational readiness for evolving cyber threat scenarios
  • Identifying where cyber incidents trigger wider operational disruption
  • Clarifying escalation and response responsibilities during cyber events

Prakash Sharma,SVP Head of Technology Controls Environment,Northern Trust

Thomas Kartanowicz,CISO, Europe and Americas,Standard Chartered

11:00
Morning Refreshment and Networking Break

11:30
AI and emerging technology risk
What is truly new in AI risk versus what is an extension of existing operational and model risks
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Key topics

  • Distinguishing new AI risks from existing risk categories
  • Exploring non-linear and emergent AI risk behaviours
  • Assessing adequacy of current risk frameworks for AI
  • Classifying unknown or poorly understood risk types

Erin Amerlan,Managing Director, Enterprise & Operational Risk,Charles Scwhab

12:05
The operational reality of AI
Managing the operational strain created by AI deployment and governance
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Key topics

  • Understanding the “human-in-the-loop” requirement and its operational impact
  • Assessing increased workload from AI validation and monitoring
  • Managing the growth in vulnerabilities and control requirements
  • Evaluating whether organisations have the capacity to scale AI safely

Vaughn Alliton,SMD, Head of Technology Risk & Compliance,TIAA

12:40
Lunch Break
1:40
Third-party dependency and concentration risk – Panel Discussion
Understanding dependency risks across vendors and cloud providers
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Key topics

  • Clarifying definitions of third parties across different business models
  • Mapping dependencies and across vendors and cloud providers
  • Evaluating systemic exposure concentration and resilience limits across critical ecosystems
  • Addressing visibility gaps and information asymmetry in third-party risk

Julie Pombert,Senior Director, Operational, Fraud and Third-Party Risk Management,National Bank of Canada

Lee Marks,Global Head of Operational Risk Management,Prudential Financial

Phil Gledhill,Supervising Examiner, Operational Risk and Resilience,Federal Reserve Bank of New York

2:30
From reactive frameworks to predictive operational risk management – Panel Discussion
Why traditional operational risk approaches struggle under operational pressure
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Key topics

  • Examining why operational risk frameworks often optimise for compliance rather than operational effectiveness
  • Understanding how governance complexity slows escalation, decision-making, and organisational responsiveness
  • Embedding predictive indicators, scenario thinking, and operational intelligence into day-to-day management
  • Redesigning operational risk operating models to support proactive and strategic decision-making

Mandar Rege,Senior Managing Director – Technology, Cybersecurity, Resilience,State Street

John Sayers,Head of Global ISG Coverage – Operational Risk,Morgan Stanley

3:20
Afternoon Refreshment and Networking Break
3:50
Quantifying operational exposure and resilience investment
Improving the measurement of operational risk exposure to support prioritisation and investment
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Key topics

  • Examining why operational risk remains difficult to quantify credibly
  • Assessing how firms measure operational exposure beyond historical loss events
  • Evaluating how scenario analysis can support resilience investment decisions
  • Identifying where weak measurement distorts prioritisation and resource allocation
4:25
The next major operational failure: Will we see it coming?
Understanding where future operational disruption may emerge and whether firms are equipped to detect it early
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Key topics

  • Identifying where firms may be underestimating interconnected operational exposure
  • Exploring how cyber, AI, third-party, and technology dependencies could combine into future systemic failures
  • Assessing whether current operational risk frameworks can identify emerging threats early enough
  • Evaluating whether organisations are genuinely becoming more predictive or simply more complex

Preety Tulsian,Head of Third Party/IT Risk/Resilience,Scotiabank

5:00
Chair’s Closing Remarks
5:10
Networking drinks reception
6:10
end of day one
Day One | November 3 Day Two | November 4
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